Energy supplier

WHAT?
An energy supplier asked us to focus a part of the Core Value programme for middle and upper management on ‘Customer contacts and market research’.

HOW?
PeoplesWatch developed a training/course with a focus on customer contacts. Within this context, an element was developed in which \ middle and upper management:

  • gained insight into the different types of market research with new market research such as Experiencing Research as the highlight;
  • conducted a qualitative research themselves in which the concept was tested by means of individual interviews.
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